Samsung Electronics have given the signal that they’re undertaking a full recall of their Galaxy Note 7 smartphone amid claims that phones have been “exploding.”
Users in both the US and South Korea (where the company is based) have complained that the model’s battery has the tendency to explode. Customers who have bought the dangerous devices can swap it for a new one with no extra charges according to Samsung.
The timing could not be worse for the communications company as the recall is occurring only a week ahead of the speculated presentation of the new iPhone. The situation is particularly unusual due to the low frequency of complaints (Samsung have said they are only aware of 35 incidents).
“We have received several reports of battery explosion on the Note 7 that was officially launched on August 19… and it has been confirmed that it was a battery cell problem,” the president of Samsung’s mobile business Koh Dong-jin told reporters.
The firms said it would take about two weeks to prepare replacement devices. According to Samsung, the phone has been launched in 10 countries.